:root {
  --p: #534ab7;
  --pl: #eeedfe;
  --bg: #f4f3fa;
  --card: #fff;
  --border: #e4e3ef;
  --text: #19182b;
  --muted: #6c6b83;
  --green: #16815f;
  --red: #c83d48;
  --amber: #d98b16;
}
* {
  box-sizing: border-box;
}
body {
  margin: 0;
  background: var(--bg);
  color: var(--text);
  font:
    14px Inter,
    system-ui,
    sans-serif;
}
button,
input,
select,
textarea {
  font: inherit;
}
button {
  cursor: pointer;
}
.hidden {
  display: none !important;
}
.header {
  height: 64px;
  background: #fff;
  border-bottom: 1px solid var(--border);
  display: flex;
  align-items: center;
  padding: 0 22px;
  position: sticky;
  top: 0;
  z-index: 20;
}
.logo {
  height: 42px;
  max-width: 190px;
  object-fit: contain;
}
.header-actions {
  margin-left: auto;
  display: flex;
  align-items: center;
  gap: 9px;
}
.nav {
  display: flex;
  gap: 6px;
  padding: 0 22px;
  background: #fff;
  border-bottom: 1px solid var(--border);
  overflow: auto;
}
.nav button {
  border: 0;
  border-bottom: 3px solid transparent;
  background: none;
  padding: 15px;
  color: var(--muted);
  white-space: nowrap;
}
.nav button.active {
  color: var(--p);
  border-color: var(--p);
  font-weight: 700;
}
.btn {
  border: 1px solid var(--border);
  background: #fff;
  color: var(--text);
  padding: 9px 13px;
  border-radius: 9px;
}
.btn.primary {
  background: var(--p);
  border-color: var(--p);
  color: #fff;
  font-weight: 700;
}
.btn.danger {
  color: var(--red);
}
.container {
  max-width: 1380px;
  margin: auto;
  padding: 20px;
}
.page {
  display: none;
}
.page.active {
  display: block;
}
.cards {
  display: grid;
  grid-template-columns: repeat(6, 1fr);
  gap: 11px;
  margin-bottom: 15px;
}
.card,
.panel {
  background: #fff;
  border: 1px solid var(--border);
  border-radius: 13px;
  box-shadow: 0 2px 8px #534ab70a;
}
.metric {
  padding: 17px;
}
.metric small {
  color: var(--muted);
  font-weight: 700;
  text-transform: uppercase;
  font-size: 10px;
}
.metric strong {
  display: block;
  font-size: 28px;
  margin: 5px 0;
}
.grid2 {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 13px;
}
.panel-head {
  padding: 15px 17px;
  border-bottom: 1px solid var(--border);
  font-weight: 700;
  display: flex;
  align-items: center;
  gap: 8px;
}
.panel-body {
  padding: 17px;
}
.toolbar {
  display: flex;
  gap: 9px;
  align-items: center;
  flex-wrap: wrap;
  margin-bottom: 13px;
}
.toolbar input,
.toolbar select,
.field {
  border: 1px solid var(--border);
  background: #fff;
  border-radius: 9px;
  padding: 10px;
  min-height: 40px;
}
.grow {
  flex: 1;
}
.table-wrap {
  overflow: auto;
}
.table {
  width: 100%;
  border-collapse: collapse;
}
.table th {
  font-size: 10px;
  text-transform: uppercase;
  color: var(--muted);
  text-align: left;
  padding: 12px;
}
.table td {
  padding: 12px;
  border-top: 1px solid #f0eff6;
  white-space: nowrap;
}
.table tbody tr:hover {
  background: #faf9ff;
}
.badge {
  display: inline-flex;
  padding: 5px 9px;
  border-radius: 20px;
  background: var(--pl);
  color: var(--p);
  font-size: 10px;
  font-weight: 800;
}
.priority.ALTA,
.priority.URGENTE {
  color: var(--red);
}
.kanban {
  display: grid;
  grid-template-columns: repeat(4, minmax(270px, 1fr));
  gap: 11px;
  overflow: auto;
  align-items: start;
}
.column {
  background: #eae9f3;
  border-radius: 12px;
  padding: 9px;
  min-height: 190px;
}
.column.drag {
  outline: 2px dashed var(--p);
}
.column-head {
  display: flex;
  justify-content: space-between;
  padding: 7px;
  font-weight: 700;
}
.ticket-card {
  background: #fff;
  border: 1px solid var(--border);
  border-radius: 10px;
  padding: 13px;
  margin-bottom: 8px;
  cursor: pointer;
}
.ticket-card h4 {
  margin: 7px 0;
}
.muted {
  color: var(--muted);
  font-size: 12px;
}
.modal,
.gate,
.busy {
  position: fixed;
  inset: 0;
  display: none;
  align-items: center;
  justify-content: center;
  background: #19182b88;
  padding: 18px;
  z-index: 100;
}
.modal.show,
.busy.show {
  display: flex;
}
.gate {
  display: grid;
  background: var(--bg);
  z-index: 200;
}
.modal-card,
.login-card {
  background: #fff;
  border-radius: 16px;
  width: min(760px, 100%);
  max-height: 92vh;
  overflow: auto;
  box-shadow: 0 20px 60px #0003;
}
.login-card {
  width: min(420px, 100%);
  padding: 28px;
  text-align: center;
}
.login-card .logo {
  height: 70px;
}
.stack {
  display: grid;
  gap: 10px;
}
.stack input,
.stack select,
.stack textarea,
.form-grid input,
.form-grid select,
.form-grid textarea {
  width: 100%;
  border: 1px solid var(--border);
  border-radius: 9px;
  padding: 11px;
}
.modal-head {
  display: flex;
  align-items: center;
  padding: 16px 18px;
  border-bottom: 1px solid var(--border);
}
.modal-head h3 {
  margin: 0;
}
.modal-head button {
  margin-left: auto;
  border: 0;
  background: none;
  font-size: 25px;
}
.modal-body {
  padding: 18px;
}
.form-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 11px;
}
.form-grid label {
  font-size: 11px;
  color: var(--muted);
  font-weight: 700;
}
.full {
  grid-column: 1/-1;
}
.detail-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 9px;
}
.detail {
  background: #f8f7fc;
  border-radius: 9px;
  padding: 11px;
}
.detail small {
  display: block;
  color: var(--muted);
  text-transform: uppercase;
  font-size: 9px;
}
.conversation {
  max-height: 240px;
  overflow: auto;
  border: 1px solid var(--border);
  border-radius: 10px;
  padding: 10px;
  margin: 12px 0;
}
.message {
  padding: 9px;
  border-radius: 9px;
  background: #f2f1f8;
  margin: 6px 0;
}
.message.TECNICO {
  background: var(--pl);
  margin-left: 12%;
}
.message.SOLICITANTE {
  margin-right: 12%;
}
.notice {
  padding: 12px;
  background: #fff4d9;
  color: #80540d;
  border-radius: 9px;
  margin: 10px 0;
}
.toast {
  position: fixed;
  right: 18px;
  bottom: 18px;
  color: #fff;
  padding: 13px 17px;
  border-radius: 10px;
  z-index: 500;
  display: none;
}
.spinner {
  width: 30px;
  height: 30px;
  border: 3px solid #ddd;
  border-top-color: var(--p);
  border-radius: 50%;
  animation: spin 0.7s linear infinite;
}
@keyframes spin {
  to {
    transform: rotate(360deg);
  }
}
.public {
  max-width: 760px;
  margin: auto;
  padding: 20px;
}
.public-tabs {
  display: flex;
  background: #fff;
  border: 1px solid var(--border);
  border-radius: 12px;
  padding: 5px;
  margin-bottom: 16px;
}
.public-tabs button {
  flex: 1;
  border: 0;
  background: none;
  padding: 10px;
  border-radius: 8px;
}
.public-tabs button.active {
  background: var(--p);
  color: #fff;
}
.upload-zone {
  min-height: 132px;
  border: 2px dashed #cbc7e9;
  border-radius: 12px;
  background: linear-gradient(135deg, #fbfaff, #f5f3ff);
  padding: 20px;
  display: flex;
  align-items: center;
  gap: 15px;
  cursor: pointer;
  transition: 0.2s;
  outline: none;
}
.upload-zone:hover,
.upload-zone:focus,
.upload-zone.dragging {
  border-color: var(--p);
  background: var(--pl);
  box-shadow: 0 0 0 4px rgba(83, 74, 183, 0.08);
}
.upload-icon {
  width: 52px;
  height: 52px;
  flex: 0 0 auto;
  border-radius: 14px;
  display: grid;
  place-items: center;
  background: #fff;
  color: var(--p);
  border: 1px solid #ddd9f3;
  font-size: 27px;
  font-weight: 700;
}
.upload-copy {
  display: grid;
  gap: 5px;
  flex: 1;
}
.upload-copy strong {
  font-size: 14px;
}
.upload-copy span {
  color: var(--muted);
  font-size: 12px;
}
.upload-button {
  padding: 9px 12px;
  border-radius: 8px;
  background: var(--p);
  color: #fff;
  font-size: 11px;
  font-weight: 700;
  white-space: nowrap;
}
.upload-meta {
  display: flex;
  justify-content: space-between;
  color: var(--muted);
  font-size: 10px;
  margin-top: 8px;
  padding: 0 3px;
}
.file-preview {
  display: grid;
  gap: 7px;
  margin-top: 10px;
}
.file-preview-item {
  display: flex;
  align-items: center;
  gap: 9px;
  padding: 9px 11px;
  background: #f8f7fc;
  border: 1px solid var(--border);
  border-radius: 9px;
}
.file-preview-icon {
  width: 30px;
  height: 30px;
  border-radius: 7px;
  display: grid;
  place-items: center;
  background: var(--pl);
  color: var(--p);
}
.file-preview-name {
  min-width: 0;
  flex: 1;
}
.file-preview-name b {
  display: block;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  font-size: 11px;
}
.file-preview-name small {
  color: var(--muted);
  font-size: 9px;
}
.file-preview-remove {
  border: 0;
  background: none;
  color: var(--red);
  padding: 5px;
  cursor: pointer;
}
.success {
  text-align: center;
  padding: 35px;
}
.success h2 {
  color: var(--green);
}
.guided-tour {
  position: fixed;
  inset: 0;
  z-index: 900;
  display: none;
  pointer-events: none;
}
.guided-tour.show {
  display: block;
}
.tour-focus {
  position: fixed;
  border: 3px solid #fff;
  border-radius: 13px;
  box-shadow:
    0 0 0 9999px rgba(18, 16, 42, 0.73),
    0 0 0 6px rgba(83, 74, 183, 0.55);
  transition: 0.22s;
}
.tour-card {
  position: fixed;
  background: #fff;
  border-radius: 15px;
  padding: 19px;
  box-shadow: 0 18px 55px rgba(0, 0, 0, 0.34);
  pointer-events: auto;
  transition: 0.22s;
}
.tour-card small {
  color: var(--p);
  font-size: 10px;
  font-weight: 800;
}
.tour-card h3 {
  font-size: 19px;
  margin: 6px 0 8px;
}
.tour-card p {
  color: var(--muted);
  line-height: 1.55;
  margin: 0 0 16px;
}
.tour-progress {
  height: 4px;
  background: var(--pl);
  border-radius: 6px;
  margin-bottom: 13px;
  overflow: hidden;
}
.tour-progress span {
  display: block;
  height: 100%;
  background: var(--p);
  transition: 0.2s;
}
.tour-actions {
  display: flex;
  gap: 7px;
  align-items: center;
}
.tour-skip {
  margin-right: auto;
  border: 0;
  background: none;
  color: var(--muted);
  cursor: pointer;
}
.tutorial-btn {
  white-space: nowrap;
}
@media (max-width: 1000px) {
  .cards {
    grid-template-columns: repeat(3, 1fr);
  }
  .kanban {
    grid-template-columns: repeat(2, minmax(270px, 1fr));
  }
}
@media (max-width: 650px) {
  .container,
  .public {
    padding: 12px;
  }
  .cards,
  .grid2,
  .form-grid,
  .detail-grid {
    grid-template-columns: 1fr;
  }
  .kanban {
    grid-template-columns: 1fr;
  }
  .header {
    padding: 0 10px;
  }
  .logo {
    max-width: 130px;
  }
  .user-name {
    display: none;
  }
  .full {
    grid-column: auto;
  }
  .header-actions .new-label,
  .tutorial-btn span {
    display: none;
  }
  .tour-card {
    left: 12px !important;
    top: auto !important;
    bottom: 12px !important;
    width: calc(100vw - 24px) !important;
  }
  .upload-zone {
    flex-direction: column;
    text-align: center;
  }
  .upload-button {
    width: 100%;
    text-align: center;
  }
}